Refund Policy

Effective date: July 28, 2026

Orders and refunds are handled by Paddle

All purchases are processed by Paddle, our Merchant of Record. Paddle issues the invoice for every order and processes any refund back to your original payment method.

Free trial

Plans start with a free trial — nothing is charged until the trial ends. Cancel during the trial and you pay nothing at all; no refund is needed because no charge was made.

14-day money-back guarantee

If you are not satisfied with your first purchase of an Nezmaro subscription, contact us within 14 days of the initial charge at support@nezmaro.com and we will arrange a full refund through Paddle — no questions asked.

Renewals

If a monthly renewal was charged in error (for example, you intended to cancel), contact us within 14 days of the renewal charge and we will review it in good faith. We do not refund charges for periods already substantially used, except where the law requires otherwise.

Cancelling your subscription

You can cancel at any time from the Billing page in the control panel, or by emailing support@nezmaro.com. Cancellation stops future charges; your ERP instance remains available until the end of the paid period. After that it is locked, not deleted, and kept — still backed up — for a grace period of 30 days (or, where the subscription ends after a failed payment, until the later of 30 days after that failed payment and 7 days after it ends), so restarting within that window brings back the same instance with the same data. At the end of the grace period the instance is decommissioned with a final backup retained for 90 days (see our Terms of Service).

Abuse

We reserve the right to refuse refunds in cases of fraud or abuse of this policy.